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Social Work Services

Registered Clinicians with a Master’s of Social Work offer counselling using various approaches that are individualized to best meet the patient’s goals and treatment plan. Therapy is available to patients enrolled at the Erie Shores Family Health Team. Therapy involves a range of services from individual counselling to attending a group education/support session. Social Worker staff work closely with patients to determine the therapy service that best addresses the health care needs.


Patients and/or health care provider can refer to Social Work. It is important to know there is currently a waitlist for Social Work. Once a referral is made, the patients name is added to the waitlist. When a Social Worker becomes available, the patient is called to schedule an appointment to begin the assessment process.

What to expect from counseling:

Counseling is time limited and supports the patient to become independent as quickly as possible.

Counselling is multi-pronged: educational, future focused and goal directed.

Private insurance such as EAP must be accessed first before ESFHT counselling is available.

Patient Responsibility during counselling

Attend sessions on time and cancel in advance if you cannot attend.

Complete any homework or skill practice between sessions.

Understand that fully participating in counselling is hard work and takes commitment!

Group Workshops and Sessions

Social Workers do offer workshops on a variety of topics throughout the year, often working with other members of the health care team as well as community partners. Watch the community calendar for upcoming events.

Community Services & Helpful Links

Youth Wellness Hub

Youth Wellness Hub Windsor-Essex is a one-stop-shop for youth mental health and wellness. By youth. For youth. 

Community Crisis Center

  • Located at Hotel-Dieu Grace Healthcare and offers emergency response to people living in Windsor

  • Essex County who are 16 years and over and experiencing acute mental health concerns.

24-hour Crisis Telephone Line – 519-973-4435

Walk-in service available at 744 Ouellette Ave., Windsor, 8 am- 8 pm, 7 days/week

Crisis text Line

Free 24-hour support for people in crisis with a trained crisis responder. A live trained crisis responder will receive your texts and respond with support and a plan.

Text HOME to 686868

Canadian Mental Health Association

Community mental health services: Windsor Essex County Branch – 519-255-7440

Family Services Windsor- Essex

Counselling and Advocacy – 519-965-5010

weCHC- Windsor Essex Community Health Centre

Counselling - 519-997-2828

Teen Health 


Windsor Essex Counselling Support Line - 519-964-3277 

Mental Health Connections

Social activities, programming and support – 519-256-4854

Anxiety Canada

Provides free online, self-help, and evidence-based resources on anxiety. Access simple, step-by-step instructions on how to deal with symptoms related to specific anxiety disorders as well as general strategies.

Bounce Back

This is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15 = to manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered by phone with a coach and also access tools using online videos.

Rapid Access to Addictions Medicine (RAAM) - 519-326-7742

Care Appointments

Urgent care appointments are for ESFHT patients with an unexpected but non-life threatening health problem that requires same-day or next-day treatment.

Access urgent care

View urgent care calendar

Find a

Looking for a doctor? Call Health Care Connect at 1-800-445-1822 or visit the Ministry of Ontario's website.

Community Calendar

The events listed in this calendar are those of the Erie Shores Family Health Team and multiple other community organizations in Windsor and Essex County.

Explore the calendar

Book An Appointment