We ask you about the nature of your visit to ensure we book enough time for your appointment. If it’s too personal to say, just let us know.
Completing forms often takes more time than expected. Please let us know if you need to have forms completed when you book your appointment. We may ask you to leave the form and pick it up at a later time.
Arrive a few minutes before your scheduled appointment time.
If you are unable to keep a scheduled appointment, please let us know as soon as possible.
Renewals can take up to 7 business days to process. Plan accordingly. There are safety checks in place for prescription renewals to protect you – they take time.
If the medication prescribed to you is not affordable, please discuss this with your primary provider. Your provider may be able to suggest a suitable alternative.
Prescription renewals are to be sent by your pharmacy. Call your pharmacy and ask that a request be sent to the ESFHT.
Exception: Narcotic renewals are not renewed by pharmacy request. These renewals require an appointment with your primary care provider.
Narcotic renewals are not renewed over the telephone except under certain circumstances as determined by the primary care provider.
Patients are expected to conduct themselves in a respectful and courteous manner towards all staff, volunteers, students and other patients.
Patients are to attend appointments unimpaired by alcohol and drugs.
Patients are expected to respect ESFHT physical property.
Profane, threatening or abusive language, innuendos, sexual advances and any other form of verbal interaction that ought to be known to be unwelcome and/or disrespectful are not tolerated.
Physical abuse, violence, threats of violence, bullying or intimidating behavior, unwanted or unnecessary physical contact and any other behaviour that ought to be known to be unwelcome and/or disrespectful are not tolerated.
Unacceptable bahaviour may result in a patient being unenrolled with the ESFHT.